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International Orders

International Shipping and Processing Time

The prices displayed on our website are inclusive of sales taxes and custom duty. We also offer free shipping all around the world. All overseas shipping orders are generally fulfilled and shipped within 5 – 7 business days from the purchase date. The processing time of personalized pieces may take longer though, and our support team would provide you relevant timeline details on shipping and delivery after the custom-made order has been confirmed. You are charged when the order is placed initially on our website. And when the order is shipped, an email confirmation will be sent to you with the tracking information and expected delivery date.
Currently, we do not offer free return shipping for international orders. Monarque Jewelry is not responsible for any lost return packages, and strongly recommends you to insure and track your packages. You are most welcome to use the shipping method of your choice.
Please send all the returns to the following address:
14/F, Flat F, Far East Mansion, 5 – 6 Middle Road, TST, Kowloon, Hong Kong
We currently offer customers with one-stop secure via credit card and Paypal for international orders. If your billing address is located in a country that we don't ship to, Paypal would be the only possible checkout option. Payments are accepted in US dollars at the time of purchase.

Shipping Methods and Fees

We currently offer DHL Worldwide Express for shipping worldwide packages. After your order is fulfilled, it will generally take 5 – 7 business days to arrive. You will receive a shipping confirmation email that the order has left our facility. The email would include tracking and delivery information.

International Return Policy

We understand that shopping for jewelry online could be confusing. The company is happy to accept most of the unused and unworn merchandises with tags attached within 30 days from the shipping date, for full refund via lifetime store credits. Final sale items and personalized pieces, however, are not subject to refund or exchange. For international returns of packages, customers would be responsible for the shipping charges. Monarque Jewelry is not responsible for any lost return packages, and strongly recommends you to insure and track your packages.
Please note that we do not offer free shipping for international returns. Customers are also responsible for return shipping, duties, taxes and fees. Packages that arrive with cash on delivery status may be denied, or the actual shipping amount may be deducted from your refund.
Please send all the returns to the following address:
14/F, Flat F, Far East Mansion, 5 – 6 Middle Road, TST, Kowloon, Hong Kong

Non-Qualifying Personalized Orders

Custom-made personalized pieces and final sale items are not subject to either refund or exchange. 

Refunds

You will receive an email notification from Monarque Jewelry once we have received your return. Please allow up to 10 business days for your return to be processed and an actual refund via lifetime store credit of the billing amount.

Exchanges

As of now, Monarque Jewelry does not process exchanges of purchased items.