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Return Policy

Hong Kong & China Return Shipping Process

If you wish to return your order, please include the original invoice in the package. For Hong Kong and China shipments, your package would already include a pre-paid return label, ensuring utmost convenience when you return your purchase to us. Monarque Jewelry is not responsible for any lost return packages, and strongly recommends you to insure and track your packages.
Please send all the returns to the following address:
14/F, Flat F, Far East Mansion, 5 – 6 Middle Road, TST, Kowloon, Hong Kong

Refunds

You will receive an email notification from Monarque Jewelry once we have received your return. Please allow up to 10 business days for your return to be processed and an actual refund via lifetime store credit of the billing amount.

Exchanges

As of now, Monarque Jewelry does not process exchanges of purchased items.

International Orders

Please click here to view our international return policies.

Non-Qualifying Personalized Orders

Custom-made personalized pieces and final sale items are not subject to any sort of refund or exchange.