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Shipping & Handling

Shipping and Processing Time

All ground shipping orders are generally fulfilled and shipped within 3 – 5 business days from the purchase date. The processing time of personalized pieces may take longer though, and our support team would provide you relevant timeline details on shipping and delivery after the custom-made order has been confirmed. You are charged when the order is placed initially on our website. And when the order is shipped, an email confirmation will be sent to you with the tracking information and expected delivery date.

Shipping and Handling

We currently offer free worldwide shipping. Once your order has been packaged and shipped, you will obtain an email confirmation, along with tracking information and the estimated delivery date.

Free Prepaid Returns across Hong Kong & China

We understand that shopping for jewelry online could be confusing. The company is happy to accept most of the unused and unworn merchandises with tags attached within 30 days from the shipping date, for full refund via lifetime store credits. Final sale items and personalized pieces, however, are not subject to refund or exchange. For Hong Kong and China shipments, your package would already include a pre-paid return label, ensuring utmost convenience when you return your purchase to us. For overseas return packages, customers would be responsible for the shipping charges. Monarque Jewelry is not responsible for any lost return packages, and strongly recommends you to insure and track your packages.
Please send all the returns to the following address:
14/F, Flat F, Far East Mansion, 5 – 6 Middle Road, TST, Kowloon, Hong Kong

Shipping Exceptions

We only offer advanced shipping across Hong Kong and China. Rural domestic addresses may require additional delivery days. We cannot be responsible for any weather delays or delays due to unforeseeable circumstances. Also, please note that expedited shipping would not be applicable to personalized items.